{"id":54,"date":"2025-10-02T18:02:06","date_gmt":"2025-10-02T18:02:06","guid":{"rendered":"https:\/\/graphicient.io\/index.php\/faq\/"},"modified":"2025-11-10T08:21:35","modified_gmt":"2025-11-10T08:21:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/graphicient.io\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"section-wrapper guten-section-wrapper section-guten-uxYZzF sticky-top\" data-id=\"uxYZzF\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-uxYZzF layout-boxed align-stretch guten-sticky sticky-top\"><div class=\"guten-data\"><div data-var=\"stickyDatauxYZzF\" data-value=\"{&quot;sticky&quot;:{&quot;Desktop&quot;:true},&quot;stickyShowOn&quot;:&quot;both&quot;,&quot;stickyPosition&quot;:&quot;top&quot;,&quot;stickyEase&quot;:&quot;none&quot;,&quot;stickyDuration&quot;:0.25,&quot;topSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;0&quot;,&quot;unit&quot;:&quot;px&quot;}},&quot;bottomSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;0&quot;,&quot;unit&quot;:&quot;px&quot;}}}\"><\/div><\/div><div class=\"guten-container guten-column-gap-default\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-VBdT6M\"><div class=\"guten-column-wrapper\" data-id=\"VBdT6M\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/graphicient.io\/\"><img decoding=\"async\" src=\"https:\/\/graphicient.io\/wp-content\/uploads\/2025\/10\/Graphicient-Logo-2.svg\" alt=\"\" class=\"wp-image-197\"\/><\/a><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-TZagfV\"><div class=\"guten-column-wrapper\" data-id=\"TZagfV\"><div id=\"guten-MFkc6G\" class=\"guten-element guten-nav-menu nav-menu break-point-tablet submenu-click-title \" data-item-indicator=\"gtn gtn-chevron-down-light\" data-close-on-click=\"1\">\n\t\t\t<div class=\"gutenverse-hamburger-wrapper\">\n\t\t\t\t<button class=\"gutenverse-hamburger-menu\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"gtn gtn-bars-solid\"><\/i>\n\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t<div class=\"guten-nav-overlay\"><\/div>\n\t\t\t<div class=\"gutenverse-menu-wrapper\"><div class=\"gutenverse-menu-container\"><ul id=\"menu-footer\" class=\"gutenverse-menu\"><li id=\"menu-item-381\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-381\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/graphicient.io\/index.php\/about\/\">Graphicient<\/a><\/li>\n<li id=\"menu-item-380\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-380\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/graphicient.io\/index.php\/career\/\">Nous rejoindre<\/a><\/li>\n<li id=\"menu-item-375\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-375\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/graphicient.io\/index.php\/features\/\">Fonctionnalit\u00e9s<\/a><\/li>\n<li id=\"menu-item-376\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-376\"><a href=\"javascript:void(0);\" data-href=\"#\">Ressources<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-378\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-378\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/graphicient.io\/index.php\/blog\/\">Blog<\/a><\/li>\n\t<li id=\"menu-item-379\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-379\"><a href=\"javascript:void(0);\" data-href=\"https:\/\/graphicient.io\/index.php\/faq\/\">FAQ<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"gutenverse-nav-identity-panel\">\n\t\t\t\t\t\t<div class=\"gutenverse-nav-site-title\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/graphicient.io\" class=\"gutenverse-nav-logo\"><img decoding=\"async\" src=\"http:\/\/graphicient.io\/wp-content\/uploads\/2026\/01\/Capture-decran-2025-10-21-105240-e1767870093490.png\" alt=\"Graphicient - Boostez vos agents IA\"><\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<button class=\"gutenverse-close-menu\"><i aria-hidden=\"true\" class=\"fas fa-times\"><\/i><\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-vxX2ng hide-tablet hide-mobile\"><div class=\"guten-column-wrapper\" data-id=\"vxX2ng\">\n<div class=\"guten-element guten-wrap-helper no-margin guten-L2cLyC inline-block\"><div class=\"guten-inner-wrap\" data-id=\"L2cLyC\">\n<div class=\"guten-element guten-button-wrapper guten-pyOwAi\" style=\"display:flex; align-items:center; gap:10px;\">\n\n    <a class=\"guten-button guten-button-sm\" href=\"https:\/\/graphicient.io\/index.php\/contact\/\">\n        <span>Contactez nous<\/span>\n    <\/a>\n\n    <div class=\"guten-element guten-social-icon guten-7RAVSx link\">\n        <a href=\"https:\/\/www.linkedin.com\/company\/graphicient\/\" target=\"_blank\">\n            <i class=\"gtn gtn-linkedin-light\"><\/i>\n        <\/a>\n    <\/div>\n\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"E8wf1H\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-E8wf1H layout-boxed align-stretch\"><div class=\"guten-background-overlay\"><\/div><div class=\"guten-shape-divider guten-shape-divider-top\"><\/div><div class=\"guten-shape-divider guten-shape-divider-bottom\"><svg class=\"guten-shape-fill\" viewBox=\"0 0 1200 100\" preserveAspectRatio=\"none\" fill=\"none\" height=\"100\" width=\"1200\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m1200 0c-113.72 59.47-339.74 100-600 100s-486.28-40.53-600-100z\" fill=\"#000\"><\/path><\/svg><\/div><div class=\"guten-container guten-column-gap-default\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-jEmmjo\"><div class=\"guten-column-wrapper\" data-id=\"jEmmjo\">\n<div class=\"section-wrapper\" data-id=\"3fKMeW\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-3fKMeW layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-no\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-MukXKc\"><div class=\"guten-column-wrapper\" data-id=\"MukXKc\">\n<h1 class=\"wp-block-gutenverse-heading guten-element guten-5Rd2GQ animated guten-element-hide desktop-fadeInLeft\">Questions Fr\u00e9quentes<\/h1>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"guten-element guten-wrap-helper no-margin guten-ywb1Y3 flex\"><div class=\"guten-inner-wrap\" data-id=\"ywb1Y3\">\n<div class=\"guten-element guten-A56Fo4 guten-icon-box icon-position-top\"><a class=\"\" href=\"#general-faq\"><div class=\"guten-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header\"><div class=\"icon bg-style-color\"><i class=\"gtn gtn-pushpin-light icon-style-color\"><\/i><\/div><\/div><div class=\"icon-box icon-box-body\"><h3 class=\"title\">Questions G\u00e9n\u00e9rales <\/h3><p class=\"icon-box-description\">Trouvez des r\u00e9ponses aux questions courantes sur notre plateforme et les fonctionnalit\u00e9s propos\u00e9es. <\/p><\/div><\/div><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-yqgpUN guten-icon-box icon-position-top\"><a class=\"\" href=\"#pricing-faq\"><div class=\"guten-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header\"><div class=\"icon bg-style-color\"><i class=\"gtn gtn-save-money-light icon-style-color\"><\/i><\/div><\/div><div class=\"icon-box icon-box-body\"><h3 class=\"title\">Tarifs et Facturation<\/h3><p class=\"icon-box-description\">Les r\u00e9ponses pour vous permettre de choisir le plan le mieux adapt\u00e9 \u00e0 vos besoins.<\/p><\/div><\/div><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-peyTJ9 guten-icon-box icon-position-top\"><a class=\"\" href=\"#support-faq\"><div class=\"guten-icon-box-wrapper hover-from-left\"><div class=\"icon-box icon-box-header\"><div class=\"icon bg-style-color\"><i class=\"gtn gtn-support-light icon-style-color\"><\/i><\/div><\/div><div class=\"icon-box icon-box-body\"><h3 class=\"title\">Aide et Support<\/h3><p class=\"icon-box-description\">Besoin d&#8217;aide\u00a0? Notre \u00e9quipe d&#8217;assistance est l\u00e0 pour vous aider en cas de probl\u00e8me, d&#8217;int\u00e9gration ou pour toute autre question.<\/p><\/div><\/div><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"1EG5kc\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-1EG5kc layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-default\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-3vVHJZ sticky-desktop guten-sticky sticky-top\" id=\"general-faq\" data-id=\"3vVHJZ\"><div class=\"guten-data\"><div data-var=\"stickyData3vVHJZ\" data-value=\"{&quot;sticky&quot;:{&quot;Desktop&quot;:true,&quot;Tablet&quot;:false},&quot;stickyShowOn&quot;:&quot;both&quot;,&quot;stickyPosition&quot;:&quot;top&quot;,&quot;stickyEase&quot;:&quot;none&quot;,&quot;stickyDuration&quot;:0.25,&quot;topSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;60&quot;,&quot;unit&quot;:&quot;px&quot;}},&quot;bottomSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;0&quot;,&quot;unit&quot;:&quot;px&quot;}}}\"><\/div><\/div><div class=\"sticky-wrapper\" data-id=\"3vVHJZ\"><div class=\"guten-column-wrapper\">\n<h2 class=\"wp-block-gutenverse-heading guten-element guten-rIbRHS\">Questions G\u00e9n\u00e9rales <\/h2>\n\n\n\n<div class=\"guten-element gutenverse-text-editor guten-qBPhKY\"><div class=\"text-content-inner\">\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-7O7XVV\"><div class=\"guten-column-wrapper\" data-id=\"7O7XVV\">\n<div class=\"guten-element guten-accordions guten-Wx9v9M\">\n<div class=\"accordion-item guten-ExklQ9\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>A quels domaines s&#8217;appliquent Graphicient? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>Graphicient peut s&#8217;appliquer \u00e0 tous les domaines et m\u00e9tiers tant qu&#8217;il y a en jeu des donn\u00e9es et des connaissances sp\u00e9cifiques. Nous couvrons d\u00e9j\u00e0 le Product Management, le Change Management, les RH, les Achats, la Supply Chain. Contactez-nous et nous vous montrerons ce que nous pouvons faire pour votre m\u00e9tier.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-kYZh80\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Est-ce que la solution peut convenir \u00e0 de petites entreprises? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>La solution convient bien aux petites et moyennes entreprises puisqu&#8217;elle simplifie l&#8217;acc\u00e8s \u00e0 la donn\u00e9e et \u00e0 la connaissance. Ces entreprises, pour assurer leur croissance, doivent se diff\u00e9rencier. La digitalisation permise avec Graphicient est un moyen puissant de diff\u00e9renciation.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-M7l3cF\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Quels sont les pr\u00e9-requis pour cr\u00e9er un graphe de connaissances? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>Pour cr\u00e9er un graphe de connaissances, il faut deux ingr\u00e9dients : de la connaissance m\u00e9tier et de la donn\u00e9e. Les entreprises ont toutes cela. L&#8217;\u00e9quipe Graphicient vous accompagne ensuite dans la cr\u00e9ation de votre premier graphe de connaissances que vous pouvez ensuite am\u00e9liorer librement et simplement. Vous en restez bien s\u00fbr propri\u00e9taire et il est prot\u00e9g\u00e9.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-NaeVI0\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Quelles sont les int\u00e9grations de Graphicient? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>Pour l&#8217;ingestion de donn\u00e9es (ETL), Graphicient s&#8217;int\u00e8gre avec :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Databricks<\/li>\n\n\n\n<li>Snowflake<\/li>\n<\/ul>\n\n\n\n<p>Pour la consultation des donn\u00e9es (BI), Graphicient s&#8217;int\u00e8gre avec :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PowerBI<\/li>\n\n\n\n<li>Superset<\/li>\n<\/ul>\n\n\n\n<p>Pour des int\u00e9grations plus profondes, Graphicient offre des API.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-iuLCDC active\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Comment est assur\u00e9e la s\u00e9curit\u00e9 chez  Graphicient? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<ul class=\"wp-block-list\">\n<li><strong>Transparence<\/strong> : documentation compl\u00e8te d\u2019architecture et de s\u00e9curit\u00e9 disponible sur demande.<\/li>\n\n\n\n<li><strong>D\u00e9ploiement on-premise<\/strong> : s\u2019adapte aux exigences de s\u00e9curit\u00e9, de r\u00e9seau et de conformit\u00e9 propres \u00e0 chaque client.<\/li>\n\n\n\n<li><strong>Contr\u00f4le des acc\u00e8s<\/strong> : prise en charge de LDAP, avec SSO\/RBAC lorsque requis.<\/li>\n\n\n\n<li><strong>R\u00e9seau priv\u00e9<\/strong> : VPC d\u00e9di\u00e9 avec contr\u00f4les d\u2019acc\u00e8s par service.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"rxsLh1\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-rxsLh1 layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-default\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-I19mVg sticky-desktop guten-sticky sticky-top\" id=\"pricing-faq\" data-id=\"I19mVg\"><div class=\"guten-data\"><div data-var=\"stickyDataI19mVg\" data-value=\"{&quot;sticky&quot;:{&quot;Desktop&quot;:true,&quot;Tablet&quot;:false},&quot;stickyShowOn&quot;:&quot;both&quot;,&quot;stickyPosition&quot;:&quot;top&quot;,&quot;stickyEase&quot;:&quot;none&quot;,&quot;stickyDuration&quot;:0.25,&quot;topSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;60&quot;,&quot;unit&quot;:&quot;px&quot;}},&quot;bottomSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;0&quot;,&quot;unit&quot;:&quot;px&quot;}}}\"><\/div><\/div><div class=\"sticky-wrapper\" data-id=\"I19mVg\"><div class=\"guten-column-wrapper\">\n<h2 class=\"wp-block-gutenverse-heading guten-element guten-w04Xal\">Tarifs et Facturation<\/h2>\n\n\n\n<div class=\"guten-element gutenverse-text-editor guten-d0zqrW\"><div class=\"text-content-inner\">\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-BqoLDn\"><div class=\"guten-column-wrapper\" data-id=\"BqoLDn\">\n<div class=\"guten-element guten-accordions guten-AupXPQ\">\n<div class=\"accordion-item guten-jd8QzA\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Offrez vous une d\u00e9mo du produit? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>Une fois que nous nous sommes rencontr\u00e9s, vous pouvez tester librement et gratuitement la solution en mode SaaS (Software as a Service).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-kw1unV\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Quelles sont les modes de facturation? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>En mode SaaS, nous proposons des plans de paiement. Ils peuvent \u00eatre adapt\u00e9s au nombre d&#8217;utilisateurs et au volume de donn\u00e9es trait\u00e9es.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>En &#8220;on-premise&#8221;, nous proposons une facturation sur-mesure. Elle inclut diff\u00e9rentes phases : cadrage, int\u00e9gration, d\u00e9ploiement, run.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-kC5od7 active\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Si la solution est h\u00e9berg\u00e9e &#8220;on premise&#8221;, comment se passe la facturation? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>La facturation est faite sur-mesure. Elle inclut diff\u00e9rentes phases : cadrage, int\u00e9gration, d\u00e9ploiement, run. Elle d\u00e9pendra notamment du volume de donn\u00e9es et du nombre d&#8217;utilisateurs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-fU9zKH\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Puis-je annuler ma souscription? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>En mode SaaS, vous pouvez annuler votre souscription \u00e0 tout moment. Tout mois entam\u00e9 est d\u00fb.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"ZLq5Yo\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-ZLq5Yo layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-default\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-m2s0Ka sticky-desktop guten-sticky sticky-top\" id=\"support-faq\" data-id=\"m2s0Ka\"><div class=\"guten-data\"><div data-var=\"stickyDatam2s0Ka\" data-value=\"{&quot;sticky&quot;:{&quot;Desktop&quot;:true,&quot;Tablet&quot;:false},&quot;stickyShowOn&quot;:&quot;both&quot;,&quot;stickyPosition&quot;:&quot;top&quot;,&quot;stickyEase&quot;:&quot;none&quot;,&quot;stickyDuration&quot;:0.25,&quot;topSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;60&quot;,&quot;unit&quot;:&quot;px&quot;}},&quot;bottomSticky&quot;:{&quot;Desktop&quot;:{&quot;point&quot;:&quot;0&quot;,&quot;unit&quot;:&quot;px&quot;}}}\"><\/div><\/div><div class=\"sticky-wrapper\" data-id=\"m2s0Ka\"><div class=\"guten-column-wrapper\">\n<h2 class=\"wp-block-gutenverse-heading guten-element guten-xSTarx\">Aide et Support <\/h2>\n\n\n\n<div class=\"guten-element gutenverse-text-editor guten-6rsoC8\"><div class=\"text-content-inner\">\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-F0Bww5\"><div class=\"guten-column-wrapper\" data-id=\"F0Bww5\">\n<div class=\"guten-element guten-accordions guten-ipTggb\">\n<div class=\"accordion-item guten-b1rIpD active\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Comment puis-je contacter le support? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>Nous avons une adresse pour le support que nous vous donnerons si vous souscrivez. Nous restons disponibles \u00e0 travers notre formulaire de contact si vous avez d&#8217;autres demandes.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-DH9NNu\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Quels sont les d\u00e9lais moyens de r\u00e9ponse du Support? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>Le support r\u00e9pond sous 24h sur les jours ouvr\u00e9s.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-JL71lZ\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>Comment se mat\u00e9rialise l&#8217;onboarding de la solution? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>L&#8217;onboarding se passe en 3 \u00e9tapes : <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nous identifions ensemble les acteurs cl\u00e9s et les formons avec nos contenus et d\u00e9monstrations<\/li>\n\n\n\n<li>ces acteurs passent ensuite \u00e0 l&#8217;utilisation de la solution en s&#8217;appuyant sur ce qu&#8217;ils ont acquis<\/li>\n\n\n\n<li>sur simple demande, nous venons fournir un appui pour assurer l&#8217;autonomie et la mont\u00e9e en comp\u00e9tences<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"accordion-item guten-KyrAb5\"><div class=\"accordion-heading\"><span class=\"accordion-text\"><strong>O\u00f9 puis-je trouver une documentation du produit? <\/strong><\/span><div class=\"accordion-icon\"><span class=\"accordion-icon-open\"><i class=\"gtn gtn-times-solid\"><\/i><\/span><span class=\"accordion-icon-closed\"><i class=\"gtn gtn-chevron-down-light\"><\/i><\/span><\/div><\/div><div class=\"accordion-body\"><div class=\"accordion-content\">\n<p>La documentation du produit est fournie suite \u00e0 un premier rdv ensemble. N&#8217;h\u00e9sitez pas \u00e0 nous contacter via notre formulaire de contact.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"XK5xFT\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-XK5xFT layout-boxed align-stretch\"><div class=\"guten-background-overlay\"><\/div><div class=\"guten-container guten-column-gap-default\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-93EGlW\"><div class=\"guten-column-wrapper\" data-id=\"93EGlW\">\n<div class=\"section-wrapper\" data-id=\"iaCzFb\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-iaCzFb layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-no\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-w0Fuf4\"><div class=\"guten-column-wrapper\" data-id=\"w0Fuf4\">\n<h2 class=\"wp-block-gutenverse-heading guten-element guten-BtrNbp\">Votre entreprise m\u00e9rite des agents vraiment intelligents. <\/h2>\n\n\n\n<div class=\"guten-element gutenverse-text-editor guten-9JNLhN\"><div class=\"text-content-inner\">\n<p>Graphicient permet le d\u00e9ploiement de LLMs internes qui exploitent les graphes de connaissances pour raisonner comme un humain le ferait. Sans hallucination, et fournissant des r\u00e9sultats expliqu\u00e9s. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-BDYX1Y\"><div class=\"guten-column-wrapper\" data-id=\"BDYX1Y\">\n<div class=\"guten-element guten-wrap-helper no-margin guten-xH2X2n flex\"><div class=\"guten-inner-wrap\" data-id=\"xH2X2n\"><\/div><\/div>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"146556565\",\n    formId: \"00b2d83c-c99b-46ce-baa8-f7323c0b404a\",\n    region: \"eu1\"\n  });\n<\/script>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-oyDNUY\"><div class=\"guten-column-wrapper\" data-id=\"oyDNUY\"><\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"VldCfH\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-VldCfH layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-no\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-fYOTEr\"><div class=\"guten-column-wrapper\" data-id=\"fYOTEr\">\n<h4 class=\"wp-block-gutenverse-heading guten-element guten-rg2cmX\">Graphicient <\/h4>\n\n\n\n<div class=\"guten-element guten-icon-list guten-Bhrznh\"><div class=\" list-wrapper \">\n<div class=\"guten-element guten-icon-list-item guten-cKSUMs\"><div class=\"list-divider\"><\/div><a id=\"guten-cKSUMs\" href=\"https:\/\/graphicient.io\/index.php\/career\/\"><span class=\"list-text no-icon\">Nous rejoindre<\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-Aa6MU1\"><div class=\"list-divider\"><\/div><a id=\"guten-Aa6MU1\" href=\"https:\/\/graphicient.io\/index.php\/about\/\"><span class=\"list-text no-icon\">A propos<\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-RQeTIQ\"><div class=\"list-divider\"><\/div><a id=\"guten-RQeTIQ\" href=\"#\"><span class=\"list-text no-icon\"><\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-6Ot4v3\"><div class=\"list-divider\"><\/div><a id=\"guten-6Ot4v3\" href=\"#\"><span class=\"list-text no-icon\"><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-c77ZoN\"><div class=\"guten-column-wrapper\" data-id=\"c77ZoN\">\n<h4 class=\"wp-block-gutenverse-heading guten-element guten-0D9wr0\">Fonctionnalit\u00e9s<\/h4>\n\n\n\n<div class=\"guten-element guten-icon-list guten-Us3BbH\"><div class=\" list-wrapper \">\n<div class=\"guten-element guten-icon-list-item guten-FCMDn4\"><div class=\"list-divider\"><\/div><a id=\"guten-FCMDn4\" href=\"https:\/\/graphicient.io\/index.php\/blog\/\"><span class=\"list-text no-icon\">Cas d\u2019usage<\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-70Ls9W\"><div class=\"list-divider\"><\/div><a id=\"guten-70Ls9W\" href=\"https:\/\/graphicient.io\/index.php\/features\/\"><span class=\"list-text no-icon\">Fonctionnalit\u00e9s<\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-BYFF5j\"><div class=\"list-divider\"><\/div><a id=\"guten-BYFF5j\" href=\"#\"><span class=\"list-text no-icon\"><\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-rAXYLg\"><div class=\"list-divider\"><\/div><a id=\"guten-rAXYLg\" href=\"#\"><span class=\"list-text no-icon\"><\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-ghrDnX\"><div class=\"guten-column-wrapper\" data-id=\"ghrDnX\">\n<h4 class=\"wp-block-gutenverse-heading guten-element guten-iXbhkO\">Ressources <\/h4>\n\n\n\n<div class=\"guten-element guten-icon-list guten-Kjeitq\"><div class=\" list-wrapper \">\n<div class=\"guten-element guten-icon-list-item guten-2ZquHP\"><div class=\"list-divider\"><\/div><a id=\"guten-2ZquHP\" href=\"https:\/\/graphicient.io\/index.php\/blog\/\"><span class=\"list-text no-icon\">Blog<\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-ksFZXF\"><div class=\"list-divider\"><\/div><a id=\"guten-ksFZXF\" href=\"https:\/\/graphicient.io\/index.php\/faq\/\"><span class=\"list-text no-icon\">FAQ<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-ILSCkg\"><div class=\"guten-column-wrapper\" data-id=\"ILSCkg\">\n<h4 class=\"wp-block-gutenverse-heading guten-element guten-EP5jsZ\">Nous retrouver <\/h4>\n\n\n\n<div class=\"guten-element guten-icon-list guten-X2dIwQ\"><div class=\" list-wrapper \">\n<div class=\"guten-element guten-icon-list-item guten-2BNHyG\"><div class=\"list-divider\"><\/div><a id=\"guten-2BNHyG\" href=\"#\"><i class=\"fas fa-map-marker-alt\"><\/i><span class=\"list-text \">16 rue Arnaud Vidal, 31000 TOULOUSE<\/span><\/a><\/div>\n\n\n\n<div class=\"guten-element guten-icon-list-item guten-ecAjjl\"><div class=\"list-divider\"><\/div><a id=\"guten-ecAjjl\"><i class=\"fas fa-phone\"><\/i><span class=\"list-text \">(+33) 7 49 83 73 89<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"guten-element guten-social-icons guten-uSwNPe circle horizontal fill\">\n<div class=\"guten-element guten-social-icon guten-7RAVSx link\"><a id=\"guten-7RAVSx\" href=\"https:\/\/www.linkedin.com\/company\/graphicient\/\"><i class=\"gtn gtn-linkedin-light\"><\/i><\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n\n\n\n<div class=\"section-wrapper\" data-id=\"EBrz4F\"><section class=\"wp-block-gutenverse-section guten-element guten-section guten-EBrz4F layout-boxed align-stretch\"><div class=\"guten-container guten-column-gap-no\">\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-j7oDOP\"><div class=\"guten-column-wrapper\" data-id=\"j7oDOP\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutenverse-column guten-element guten-column guten-mFQ8x7\"><div class=\"guten-column-wrapper\" data-id=\"mFQ8x7\">\n<div class=\"guten-element gutenverse-text-editor guten-RiSS5a\"><div class=\"text-content-inner\">\n<p>Copyright \u00a9 2025 Graphicient.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n<\/div><\/div>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank-canvas","meta":{"footnotes":""},"class_list":["post-54","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Graphicient<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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